Terms of Service

Sendfy is a marketplace: partner restaurants prepare the food and we arrange delivery by our riders. By placing an order you enter into a purchase with the partner restaurant, with Sendfy handling ordering, payment and delivery.

You must be at least 18 years old to create an account. Keep your login details secure — you are responsible for orders placed from your account. Staff, rider and partner accounts are created and closed by Sendfy administrators.

Menu prices are shown in Kenyan Shillings and include applicable taxes. Delivery and service fees are shown before you pay and may vary with distance, demand and time of day. An order is confirmed only once the partner restaurant accepts it. If an item is unavailable we will contact you to substitute, adjust or refund.

Payment is by M-Pesa (Safaricom) or another method offered at checkout. Cash-on-delivery orders may require an M-Pesa prompt or a verified M-Pesa confirmation code before the rider completes the delivery. We never see or store your M-Pesa PIN.

We deliver only inside our published delivery zone. Delivery times are estimates and can be affected by weather, traffic and restaurant load. You must provide an accurate delivery point and be reachable on the phone number given. If nobody is reachable after reasonable attempts, the order may be closed without a refund.

You can cancel free of charge before the restaurant starts preparing your order. After preparation begins, cancellation may not be possible. If the food arrives wrong, damaged or unreasonably late, contact us within 24 hours and we will investigate and, where appropriate, refund to M-Pesa or your Sendfy wallet.

Promo codes, cashback and referral bonuses are personal, non-transferable and have no cash value. We may withdraw or adjust them, and may reverse benefits gained through abuse or fraud.

Do not use the service unlawfully, abuse riders or restaurant staff, place fraudulent orders, scrape the platform, or attempt to disrupt it. We may suspend or close accounts that break these rules.

Reviews must be your own honest experience. We may remove content that is abusive, defamatory, unlawful or contains other people's personal information. Public reviews show only your first name.

Partner restaurants are responsible for food preparation, allergens and food safety. Nothing in these terms limits liability that cannot be limited under Kenyan law. Beyond that, our liability for any order is limited to the amount you paid for that order.

You can delete your account and personal data at any time from sendfy.org/delete-account or in the app under Account. Anonymised transaction records are retained where the law requires.

We may update these terms; the revision date above always reflects the current version. These terms are governed by the laws of Kenya. Questions or complaints: info@sendfy.org or +254 930 70002.